Logistics Terms/Payment Terms

Free Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers worldwide every day and strive to provide you with the highest level of service.

We deliver to: Germany, Austria and Switzerland, United States, United Kingdom, Canada, New Zealand & Australia

Shipping information:

🇩🇪 Germany:
Shipping costs: €2.99 (no minimum order value)

🇦🇹 Austria:
Shipping costs: €2.99 (no minimum order value)

🇨🇭 Switzerland:
Shipping cost policy:
Orders under CHF 45: Shipping costs of CHF 3.90*
Orders from CHF 45: Service fee of CHF 5.90*

The timeframe for order delivery is divided into two Parts:

Processing time: 1-3 working days

Delivery time: 8-10 working days

Note:
For general inquiries, please use:  
📧 service@mail.decoopy.com  

Key Restrictions:

Exclusive Carrier: We only work with our authorized delivery provider

International Orders: Not available at this time

Post-Shipment Changes: Orders cannot be modified or canceled after dispatch

Important Notes:

Order Cancellation:

Must contact customer service within 1 hour of purchase

Cancellation unavailable after shipment processing

Potential Delays:

May occur during peak seasons, inventory shortages, or holiday periods

Failed Deliveries:

Packages will be returned if:
• Address information is incomplete/incorrect
• Recipient is unavailable after multiple attempts

Payment Specifics:

Credit card orders include tax coverage by Hollowick Goods

Cancellations after payment processing incur service fees (contact support for details)